There are many factors that go into determining your car insurance rates. Some, like your age and gender, are out of your control. Others, like where you live and your marital status, are somewhat in your control. Finally, there are several factors that affect your auto insurance rates, like the insurance company you choose to work with, your driving record, your credit score, the kind of car you drive, and the amount of coverage you choose, that are completely within your control.
Everything’s bigger in Texas and car insurance coverage is no exception. In fact, the Lone Star State has some of the highest minimum requirements in the nation and, even then, these may not be enough when an accident strikes. As it currently stands with Texas, in the event of an accident, there’s a 1 in 7 chance that the other driver won’t be insured. Unless you’ve purchased uninsured/underinsured motorist (UM/UIM) coverage, that’s money out of your pocket. Texas’s minimum requirements also don’t account for comprehensive coverage which you’ll definitely want to take into consideration since the state ranks first for monetary losses from “catastrophes” like hail storms and hurricanes.
You should also look into how the company handles the claims process, as the single biggest indicator of home insurance customer satisfaction is the company’s damage estimates. If they have a reputation for not covering the agreed-upon replacement costs of property or dropping customers from their policy for filing a single claim, you should probably avoid that company.
Bad auto insurance comes in many forms. With bad car insurance, premiums are higher than they should be, or the company offers low premiums but minimal coverage. Some car insurance companies have poor customer service and don’t effectively communicate the status of your auto insurance claim. Others require you to use only repair shops that they approve of, and those shops can be inconvenient to access, forcing you to travel across town for repairs or wait weeks for an appointment. Still other auto insurance companies don’t have a comprehensive network of adjusters, so you have to wait longer for your claim to be processed so you can get the repairs you need. In a worst-case scenario, a car insurance company may not have the financial resources to pay claims, leaving its customers high and dry.

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We started by identifying Texas’s five biggest auto insurers by market share, and compared their financial strength, coverage options, and customer service, using methodology similar to our review on nationwide providers. Then, we checked J.D. Power and Consumer Reports to see how each company’s customers scored them, both overall and on their claims experiences. Next, we looked at the Texas Department of Insurance’s “Complaint Index” for each company — a measure of how consumer complaints filed against them compare to the state average. And finally we collected quotes for six hypothetical drivers, taking note of each company’s available endorsements and discounts.
Safe Auto Group Agency, Inc and/or its affiliates (“Safe Auto”) is located and operated exclusively in the United States of America. Safe Auto does not offer goods and/or services in any language of an European county, does not deal in any European currencies, and does not underwrite risks for or issue policies to individuals or companies located in the European Union.
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