When it comes to rate-saving opportunities, Allstate is in a league all by itself. Featuring an industry-leading stable of discounts, Allstate makes it easy to get a good deal on your coverage. For example, if you bundle your home and auto policies with Allstate, you can save up to 25%. If you haven’t filed a recent claim, you can save up to 20% with Allstate.
USAA: USAA is the best car insurance company we found. Customers report that they love USAA for its customer service, ease of filing a claim, and frequent updates on claim status. USAA customers also report that USAA is a good value, and USAA’s average annual rates are some of the lowest in the business. The only downside we could find to USAA is that its insurance products are only available to veterans, members of the military, and their immediate families, so not everyone will be able to work with the top-ranked insurance company.
Bad auto insurance comes in many forms. With bad car insurance, premiums are higher than they should be, or the company offers low premiums but minimal coverage. Some car insurance companies have poor customer service and don’t effectively communicate the status of your auto insurance claim. Others require you to use only repair shops that they approve of, and those shops can be inconvenient to access, forcing you to travel across town for repairs or wait weeks for an appointment. Still other auto insurance companies don’t have a comprehensive network of adjusters, so you have to wait longer for your claim to be processed so you can get the repairs you need. In a worst-case scenario, a car insurance company may not have the financial resources to pay claims, leaving its customers high and dry.
On average, State Farm offered us the most expensive quotes, but the company’s strong record of claims-handling and elite financial strength were enough for us to justify ranking it second. It also apparently has many satisfied customers in Texas, judging by its 16.8% market share — the largest in the state. State Farm outperformed every company on our list in both complaint index and customer service scoring by J.D. Power and Consumer Reports.
At U.S. News, we’re all about helping people make life’s important decisions, and we’ve been informing people since 1933. In 1983, we launched our college rankings, which for decades has set the standard in educational rankings. Since then, we’ve used our expertise to rank everything from hospitals to diets to states, and in 2007, we started ranking cars. Now we’re continuing to empower you with the information you need to make the right choices for your life with our Best Car Insurance Rankings.
Progressive Home Advantage® policies are placed through Progressive Advantage Agency, Inc. with affiliated and third-party insurers who are solely responsible for claims, and pay PAA commission for policies sold. Prices, coverages, privacy policies, and PAA's commission vary among these insurers. How you buy (phone, online, mobile, or independent agent/broker) determines which insurers are available to you. Click here for a list of the insurers or contact us for more information about PAA's commission. Discounts not available in all states and situations.