Allstate is more reasonable in terms of pricing, and came out cheapest for drivers under 25 according to our quotes. Both J.D. Power and Consumer Reports readers rated it just a hair lower than State Farm overall, but at the top for claims satisfaction. So we were puzzled to see its complaint index was the highest by far among the top five, and the only one considered above average for all Texas insurers. Since the most common consumer complaint is that payments are too low, it seems likely that Allstate is stingier in its claims determinations than most companies. Its financial strength, while not quite top-tier, is good enough that you’ll never have to worry about getting paid; the bigger question is whether you’ll be satisfied with the amount.
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